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Our clients want a law firm they can trust, one that stands out for a commitment to investing in them and empowering our teams. We want to stand out for our distinctive TrustOne mind-set so our clients want to work with us above all others.
Delivering excellent client service and using our global capabilities to help them pursue the right opportunities means they benefit from long and lasting relationships.
To put clients at the heart of all we do, we recruit and develop exceptional people empowering them to do and think differently. We serve our clients as a team, with a common focus on innovation, efficiency and agility.
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Delivering legal certainty in a changing world.
Our shared values guide how we conduct our relationships with one another and our stakeholders:
In a firm of 35 partners and 21 peoples across 3 offices, how do we foster this culture and leadership?
Our partners across the world own the firm; they are the firm’s leaders and its managers. Our strong sense of common values and purpose ensure they are all pulling in the same direction.
Shared principles, strong governance and firmwide decision-making support the firm. For example, when identifying future leaders, we look for people who embody the firm’s values, whatever their background. We discuss our vision in depth at leadership training courses and in our annual appraisal and performance measurement sessions. And our “lockstep” profit sharing structure motivates partners to make decisions for the benefit of the whole firm.
The nature of our work means we often find ourselves creating a path through unexplored territory. Innovation is an important part of our offering to our clients, but it also creates challenges. How do we make sure our people have the confidence to try new things? And how do we encourage innovation while expecting technical excellence and ensuring prudence?
We believe in creating an open working environment where people understand that there is room for honest mistakes and that learning from them is part of being an innovative firm.
Innovation is about doing things differently – unleashing the imagination of our people to challenge the present and shape the future.
Innovation lies at the core of our purpose of delivering legal certainty in a changing world. It runs through everything we do at TrustOne – our legal advice, the way we deliver our services to clients and the way we run our business. We believe the best responses to the challenges brought about by change, whether commercial, geo- political or cultural, require creative, innovative and collaborative thinking.
We channel our ideas and resources through three streams to develop products, processes and initiatives in an agile yet robust way:
One of the responsibilities of being a global firm is to make sure our clients and people receive the same experience of TrustOne everywhere in the world. To make that a reality, we have developed and consistently reinforce our strong culture.
Our values form the building blocks of our culture. To sustain it, everyone in the firm – from the most senior to the most junior – needs to live these values. We support them through our global induction and training programmes and the firm’s leaders are expected to refer to them in our decision-making processes.
We continually leverage market-leading technology on our transactions, and where none exists, we can develop our own proprietary products. We design processes that enable us to maximize operational efficiency on transactions as well as in the way we run our business.
We trial and run proofs of concept regularly to ensure our lawyers have the best solutions available to them. This provides us with a comprehensive workbench of both internal and external facing tools to ensure our lawyers are working as efficiently as possible for our clients.
To find real and workable solutions to new and “disruptive” challenges, a partnership of shared ambition, success and risk across all legal verticals – in-house, academia, regulators and private practice – is key.
We’ve been working across the global innovation community to develop partnerships and collaborations and to share learning and experience.
Our people are alive to the changes and challenges around them and are a key part of the solutions.
We strive to empower them to make change and provide them the tools, skills and environment to effect that change.
We have a suite of resources to help our people deliver innovative ideas.
We want to be known as the ‘best in class’ firm for Diversity & Inclusion – a diverse and inclusive workplace where everyone feels they belong, and diversity is celebrated.
We know that our differences make us a better law firm. Our diversity enables us to attract the best talent, drive innovation, and deliver the best experience to everyone who comes into contact with us.
That’s why being a leader in Diversity & Inclusion is an integral part of our firm’s vision and strategy.
As a responsible business, it is important to us that we represent the diversity of our people, our clients and our communities, and that we create an inclusive culture in which everyone – regardless of background, identity and circumstance – can reach their full potential.
Our people, our clients and wider society have growing expectations of our firm and expect us to make the right choices. Whether directly through operations or, more significantly, indirectly through advice to clients, we know that we are in a position to make a real and lasting difference, whether close to our offices or much further afield. Accountability and transparency underpin this work, using key external benchmarks and standards to demonstrate our commitment.
We understand the importance of the changing climate and strong environmental management. We continue to look for opportunities to reduce our impacts and associated emissions, including through energy and resource efficiency, waste prevention, sustainable travel and supply chain engagement. We are proud to have adopted sector-leading science-based targets, committing to reducing our carbon emissions by at least 50% by 2030.
We are proud of our purpose and our values which ensure that we approach and undertake our work with integrity. Our Ethical Code underlines this commitment. Our market-leading ESG practice seeks to advise clients on a range of environmental, social and governance issues and we are conscious of the need to follow our own advice in our own operations.
We want to be known as the ‘best in class’ firm for diversity & inclusion. Our people should feel safe at work, be fairly-rewarded and see their health and wellbeing properly addressed. As a responsible business, it is important that we create an inclusive culture in which everyone – regardless of background, identity and circumstance – can reach their full potential.
Our Supplier Code of Conduct and Sustainable Procurement Policy set out our expectation that our suppliers will maintain the highest standards of human rights and sustainability in their workplace and wider operations. We work with providers including social enterprises and minority-owned businesses and aim for an open dialogue and a collaborative approach to issues such as climate change, a Living Wage and social mobility.
We are driven to make a difference, to our clients and to the world we live in. Our social impact work is about empowering people around the world and helping them to transform their lives. We seek to achieve this by drawing on all our skills and capabilities, investing millions in time and money every year across hundreds of causes and locations globally.
Take a look at what else we’re prioritising:
We want to be the law firm that clients trust and want to work with above all others. We want to stand out because of our commitment to investing in our clients and empowering our teams, and because of the distinctive TrustOne mind-set. To do this we need to have strong leadership, robust structures for business and risk management.
Our Partnership Board (PB) is the firm’s senior governance body and is responsible for strategic and other major decisions and making sure all partners are properly consulted. It is chaired by our Senior Partner and made up of a group of elected partners who represent the geographic and legal focus of the firm.
Our Executive Committee (ExCom) is chaired by our firmwide Managing Partner and is responsible to the PB for the sound management of the firm. It is responsible for key management decisions as well as for making recommendations to the PB. Its members include the senior leaders of the firm’s major regions and practices, along with the Chief Finance and Operations Officer and key business team directors. These members are appointed by the PB on the recommendation of the firm wide Managing Partner.
Our partners make the decisions that are core to our business. These include:
To help them make these decisions, the PB reviews proposals from ExCom. They then make recommendations to partners to help them decide how to vote. The PB members also have regular briefings with the partners in their constituencies.
Our Legal & Risk team (a global team of in-house lawyers and advisers) supports partners and senior managers to ensure that the firm complies with applicable laws and professional rules and manages the risks associated with our legal practice (including new business risks, e.g. conflicts of interest, anti-bribery and corruption, anti-money laundering, sanctions and high growth market risks). The team also manages the firm’s exposure to claims and complaints in the conduct of our practice.
National managing and local risk partners share responsibility for managing risks in the legal practice of each local office.
Business Teams directors share responsibility for managing business risks not directly related to the conduct of the firm’s legal practice. These include managing the firm’s financial stability, IT security, business continuity, safety and security, and wider operational risks, including dealing with suppliers.
Our approach to risk management is overseen by the firm’s Risk Committee, a subcommittee of ExCom. The Risk Committee’s remit is to review the way in which the firm’s legal practice and operational risks are being managed. This includes information/data security; IT resilience; finance controls and tax strategy; business continuity; and people-related risks. The Risk Committee reports annually to the Audit Committee (a subcommittee of the PB). ExCom has primary responsibility for the firm’s strategic risks.
The Legal & Risk team works closely with the Risk Committee and senior managers across the firm to regularly identify and review the key risks facing the firm. The Legal & Risk team also maintains an ‘incidents register’ to track and report on incidents or risk trends.
TrustOne is limited liability partnership.
Ultimately it is our partners who make the firm’s long-term strategic decision, guided by our boards and sub committees.
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